Privacy Policy
This Privacy Policy describes how HomeOne Mortgage LLC (“HomeOne,” “we,” “us”) collects, uses, and protects information when you visit our website, contact us, or use our mortgage related services online. By using our site, you agree to this policy.
Information we collect
We may collect not personally identifiable information automatically, such as IP address, browser type, pages visited, time on page, and referring URL, including through cookies and similar technologies.
We collect personally identifiable information only when you voluntarily provide it, for example name, phone number, email, mailing address, or other details submitted through a form, email, phone call, preapproval application, or survey. We may also collect personal information at other points on our site that clearly state information is being collected.
How we use information
We use information for internal operations and marketing analysis, trend and pattern detection, site administration, responding to your inquiries, and performing the mortgage or related services you requested (for example sending materials you signed up for, or processing a preapproval).
We do not use website collected personally identifiable information to send unsolicited mailings beyond what you requested or consented to. You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us.
Sharing and disclosure
We do not sell or rent your personally identifiable information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.
We may disclose information when required by law, or when we believe disclosure is necessary to protect our rights or to comply with a court order, judicial proceeding, or legal process.
In the course of providing mortgage services, we may share information with lenders, investors, service providers, and other parties as needed to originate, process, underwrite, or close your loan, consistent with applicable law and disclosures provided in your loan file.
Cookies and analytics
We may store cookies or similar files on your device to help the site work, remember preferences, and understand aggregate usage. You can decline cookies in your browser; some features may not work correctly if you do. We may use Google Analytics or similar tools that use cookies to measure visits, time on page, and bounce rates in aggregate so we can improve the site.
SMS terms
By providing your mobile number, you consent to receive SMS messages from HomeOne Mortgage LLC related to your inquiry or transaction. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out (you will receive a confirmation). Reply HELP for help, or contact us at [email protected] or (786) 214-0082. Phone numbers are handled under this Privacy Policy.
Access, review, and removal
If you provided personal information for ongoing services, you may request to review, update, or remove contact information we have on file by emailing or writing us at the addresses below. We will respond to access requests within thirty (30) days. We will use reasonable efforts to remove information from our records when requested; we cannot always ensure corrections reach every third party system that previously received data as part of a loan process.
Security
We use industry standard methods to protect personally identifiable information from unauthorized access, including secure storage and limiting employee access. No method of transmission or storage on the Internet is perfectly secure.
Changes to this policy
Amendments will be posted on this page and are effective when posted. If we make material changes, we will note them here and, when appropriate, by email or a notice on the home page. Please review this policy periodically.
Contact
Questions about this Privacy Policy: [email protected] · (786) 214-0082
Miami (Dadeland), 8950 Southwest 74th Court, Suite 1803, Miami, FL 33156
Palmetto Bay, 9555 SW 175th Terrace, Suite 203, Palmetto Bay, FL 33157